Max Bäumer

Company Role:
Team Lead Technical Support


What do you do at Omnia Retail?
I manage the Technical Support team.

What is something people in your industry have to deal with that you want to fix?
Technical Support is usually the first contact point, when customers are facing issues. From time to time, customers are emotionally triggered during this conversation. In general this does not help solving the underlying issue faster, even worse, it affects us mentally aswell. 
In general, I would prefer when anyone in the industry is treated with the respect one would like to receive themselves. 

What is your past experience, of working in your position?
Don’t really have any. I kind of tripped, fell and landed at Patagona (now Omnia). And now look where I am :)

What do you like about working at Omnia Retail so far?
The people are the most important part. Even after Covid forced most people into home office, the connection remained strong. I’m happy to call most people not only my coworkers, but actually friends. I think having this many foodies around, is only one of the reasons.
Besides, I always enjoyed the freedom to try out new things and learn new skills.

What are the values that drive you?
Food and good sleep.
Besides, perhaps respect, compassion / empathy and kindness.

What are your top favorite books, podcasts, or documentaries?
Eragon, Qualityland and The Kangaroo Chronicles.

What do you enjoy doing when you are not working?
Eating food big time and doing lots of sports because of the previous point. 

Let’s end with your favorite quote!
“Hinten kackt die Ente” (My Dad)