Price Points Live 2024
From Insight To Action
Amsterdam, a renowned hub of innovation and global business, recently hosted the latest edition of Price Points Live.
This full-day event, held on the 7th of March, illuminated the ever-evolving world of eCommerce with a focus on transparency.

Price Points Live 2024
We were thrilled to welcome attendees for an enlightening journey into the heart of eCommerce with our recurring Price Points Live event, dedicated to illuminate the often murky world of retail eCommerce. Held within the architectural wonder that is Capital C, formerly known as the Diamond Exchange, attendees found themselves under a breathtaking transparent glass dome - a fitting symbol for the topic of transparency.
Guided by the effervescent Suyin Aerts, this year's gathering elevated the conversation with keynote presentations and an engaging and interactive Q&A panel to inspire action and catalyze industry growth.
Unlocking Success: Insights from Price Points Live
Experience the future of retail with Price Points Live, where industry-leading keynote speakers shared invaluable insights into pricing transparency in e-commerce as well as several other topics including pricing insights, and marketing tactics. From uncovering the latest trends to exploring innovative pricing models, our event provided attendees with actionable strategies to stay ahead in today's competitive market. Whether you're a seasoned pricing professional or new to the world of dynamic pricing, our event offered something for everyone.
Missed the event
We have great news for those eager to revisit the rich discussions and breakthrough insights. In the coming weeks, the full version of the event, all questions and answers from individual sessions, and the panel discussions will be made available, providing an invaluable resource for anyone looking to deepen their understanding of eCommerce trends and strategies.
Stay tuned for the release of this comprehensive coverage, which promises to be an essential tool for industry professionals seeking to navigate the complexities of the eCommerce landscape. Further details, including how to access the content, will be shared soon.

Price Points Live 2024 Speakers

Natalie
Berg
Retail Analyst | Author | Podcast Host

Dr. Doug
Mattheus
Business Consultant | Adjunct University Marketing Professor | Executive Education Facilitator
His professional acumen is further enhanced by a Doctorate in Business from the University of Phoenix, USA, showcasing his deep commitment and understanding of the business world.

Cor
Verhoeven
Group Product Manager at bol.

Sander
Roose
Founder & CEO

Prof. Hermann
Simon
Founder & Honorary Chairman Simon-Kucher

Gerrie
Smits
Author | Facilitator | Speaker
In times of hyper-fast tech developments, digital transformation and permachange, there is one solid, constant element: the customers. Also known as: people. And it’s the companies that truly understand their customers that will outlive any tech hype or (terrible word alert) disruption. The key thing to being successful in these challenging times is putting the customer central. But customer centricity is not defining a socio-demographic target audience but truly understanding the needs of the people you work for.
Question & Answers
We're excited to share the Q&A session from Price Points Live 2024 where our panel of experts responded to questions directly from the audience. Gain deeper insights and clarity on a wide array of eCommerce topics that are relevant and important to you. Whether you're curious about dynamic pricing, marketing strategies, or the future of online retail, this Q&A offers valuable answers and perspectives.
You shared that Omnia has been doing dynamic pricing implementions for over 12 years. How has dynamic pricing changed over those years?
"In the early years, there was only a need in the most mature categories; now, dynamic pricing is necessary in almost all categories. We also served only retailers in the past; ....
And how about the international dimension, do you see major difference between countries?
Yes there are definitely differences between countries. For example, within Europe, very broadly speaking, there is a divide between Northern and Southern Europe where the North....
Natalie talked about the many touchpoints in the purchase journey. How do your customers approach pricing in that omnichannel world that includes physical stores?
"You first need to decide on whether our not to have uniform prices across online and offline. Our software can facilitate both, of course, but I do believe consumers expect uni....
Cor talked about pricing of sellers on the Bol marketplace. Do your customers also struggle with pricing on marketplaces, next to the pricing in their own stores?
"Yes, with the marketplaces becoming more important, this is an emerging use case in our customer base. The interesting case here is that, typically, channel management software....
What is, for you, the most important change that you saw in the past five years?
The most significant change over the past five years has been the rapid digital transformation catalysed by the pandemic. The necessity to adapt quickly to online channels and i....
You mentioned retail Darwinism. What about those back in the days of the pandemic thought, all this online is never going to happen. Will they be able in the future to run fast enough and make it till the end or will they really not be there anymore in your retail Darwinism world?
In the world of retail Darwinism, standing still is the most dangerous choice. Take Body Shop, for instance, a pioneer in ethical beauty. While they were ahead of their time wit....
How can you motivate the teams to start working on all the new technologies and not only start working, but not only be a trailblazer, but stay ahead of things?
Motivating teams to embrace new technologies and stay ahead of the curve involves more than just providing them with tools; it requires a cultural shift and rethinking how we me....
How does the trend towards individualized shopping preferences affect retailers, especially considering that data from one platform may not accurately reflect shopping behavior on another?
In the era of individualised shopping preferences, retailers face the challenge of catering to diverse consumer needs across different contexts. Data plays a crucial role in inf....
Is that something that you see, that we can’t decide too fast on putting people in boxes because of their age, gender, or nationality? Do you see a big difference in different sides of the world? US versus Europe, for example?
As customers, our preferences have become increasingly individualised, posing a challenge for retailers who can no longer rely on age, gender, or nationality to categorise consu....
How can you build a brand and the brand online when your brand first started back in the days that online was part of the game. How can you make sure that your branding is consistent or should it not?
Building a brand online offers unique opportunities for creativity and agility. Unlike traditional methods, digital platforms allow for more dynamic and tailored communication s....
Would you then say if you are a brand which is as native as digital brands, you have to rethink how people can make memories in the real life setting as well?
For native digital brands, the challenge lies in creating memorable real-life experiences for customers, even if the product itself is primarily consumed online. Consider the ex....
Would you recommend the brands to watch the bad reviews that might get from people having a bad experience, bad memory and try to use those in a positive way? Or just pretend as if the bad reviews were not there?
It's crucial for brands to pay attention to negative reviews and feedback from customers who have had a bad experience. However, how brands choose to address these reviews depen....
How can we imagine the impact that perceived value has when you go overseas? How can you tackle that in an ideal world, even upfront before you go there?
The impact of perceived value when expanding overseas hinges on brand relevance and cultural sensitivity. Assessing factors like market saturation, competitive landscape, pricin....
Are you able to really educate the sellers by the measurements that you are taking at Bol. and how do they perceive them, the measurements you take, and how can you yourself weigh them, put them on the scale?
Educating sellers about the importance of competitive pricing is crucial for long-term success. While removing products with pricing discrepancies may provide a temporary fix, t....
What do you do with partners that consistently don't follow your advice, continue in bad pricing practices?
For partners who persistently disregard our pricing guidance, we have established measures to enforce compliance. Through our platform's regulations, partners accrue points and ....
You mentioned that China has a lot of hidden champions. Isn’t there a lot of price-related pressure from Chinese companies? How do you reconcile this?
Indeed, within China's hidden champions, there are those whose competitive edge lies in offering low prices. Take companies like Aldi and Fielmann as examples, whose strategies ....
If you were the CEO of Coca-Cola at that moment, would you do the same action as they did - sacrifice the profit and just want to grow the market penetration? But still, it's a really long time?
Indeed, Coca-Cola's history offers a fascinating lesson in unintentional strategy. Initially, selling Coca-Cola in bottles was dismissed as a crazy idea by the company's preside....
Would you suggest the same for SMEs to think in the same way about pricing?
The advice on pricing strategies applies universally, irrespective of a company's size. Take Vilt, for example, which successfully implemented an anti-discount incentive program....