Price Points Live 2024

From Insight To Action

Amsterdam, a renowned hub of innovation and global business, recently hosted the latest edition of Price Points Live.

This full-day event, held on the 7th of March, illuminated the ever-evolving world of eCommerce with a focus on transparency.

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Price Points Live 2024

We were thrilled to welcome attendees for an enlightening journey into the heart of eCommerce with our recurring Price Points Live event, dedicated to illuminate the often murky world of retail eCommerce. Held within the architectural wonder that is Capital C, formerly known as the Diamond Exchange, attendees found themselves under a breathtaking transparent glass dome - a fitting symbol for the topic of transparency.

Guided by the effervescent Suyin Aerts, this year's gathering elevated the conversation with keynote presentations and an engaging and interactive Q&A panel to inspire action and catalyze industry growth.

Unlocking Success: Insights from Price Points Live

Experience the future of retail with Price Points Live, where industry-leading keynote speakers shared invaluable insights into pricing transparency in e-commerce as well as several other topics including pricing insights, and marketing tactics. From uncovering the latest trends to exploring innovative pricing models, our event provided attendees with actionable strategies to stay ahead in today's competitive market. Whether you're a seasoned pricing professional or new to the world of dynamic pricing, our event offered something for everyone. 


Missed the event

We have great news for those eager to revisit the rich discussions and breakthrough insights. In the coming weeks, the full version of the event, all questions and answers from individual sessions, and the panel discussions will be made available, providing an invaluable resource for anyone looking to deepen their understanding of eCommerce trends and strategies.

Stay tuned for the release of this comprehensive coverage, which promises to be an essential tool for industry professionals seeking to navigate the complexities of the eCommerce landscape. Further details, including how to access the content, will be shared soon.

 

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Price Points Live 2024 Speakers

Natalie
Berg

Retail Analyst | Author | Podcast Host

Natalie is a dynamic voice in the evolving world of global retail, offering a unique perspective on the blend of brick-and-mortar with digital shopping experiences. Fuelled by her passion, she digs deep into how businesses can elevate their customer journeys. She's the proud co-author of two groundbreaking books on the subject, including the notable Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce. As the host of the Retail Disrupted podcast, Natalie sparks conversations that matter, setting the stage as a go-to keynote speaker in retail-focused conferences. You may have seen her on platforms like the BBC, Bloomberg, and Sky News, or read her insightful columns in Retail Week and Forbes. Beyond the spotlight, she's an invaluable member of the KPMG/RetailNext Retail Think Tank, analyzing and dissecting the pulse of UK's retail landscape.
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Dr. Doug
Mattheus

Business Consultant | Adjunct University Marketing Professor | Executive Education Facilitator

Dr. Doug Mattheus is an accomplished business executive, consultant, facilitator, and Adjunct Marketing Professor at the Nelson Mandela University in South Africa. With over 35 years of experience in a range of industries, and an International Member of The Marketing Society UK, Institute of Directors UK and The Reinvention Academy, he has a wealth of knowledge and expertise. He is adept at consulting on all aspects of Marketing, including Brand, Sponsorship, CSI, Product, and Retail, and harbors a special interest in Challenger Brands - those companies and brands that are ready to challenge the status quo and bring innovative benefits to consumers.
His professional acumen is further enhanced by a Doctorate in Business from the University of Phoenix, USA, showcasing his deep commitment and understanding of the business world.
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Cor
Verhoeven

Group Product Manager at bol.

Cor Verhoeven is a Group Product Manager at one of Europe's largest marketplaces, bol., specialising in pricing and assortment insights. Cor studied at both Fontys University of Applied Sciences and Radboud University, completing his Masters in Business Administration and Strategy. Cor is bringing his entrepreneurial spirit and his 10+ years of e-commerce, product management and marketplace experience to Price Points Live.
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Sander
Roose

Founder & CEO

Sander Roose, Founder and CEO of Omnia Retail, is a seasoned retail expert and entrepreneur with a wealth of experience in retail and e-commerce. He holds a MSc degree in Industrial Engineering & Management Science from the Eindhoven University of Technology, where he graduated cum laude. After starting his career at Procter&Gamble, Sander has become an entrepreneur: Harvest (acquired by OLX, part of Naspers), Commerce Squared (e-com strategy consultant), and now Omnia Retail.
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Prof. Hermann
Simon

Founder & Honorary Chairman Simon-Kucher

Prof. Hermann Simon, founder and Honorary Chairman of Simon-Kucher; Partners, is a globally recognized pricing and growth consultancy expert and author of over 40 books, including bestsellers on hidden champions—a term he introduced in 1990. His recent works include "Hidden Champions in the Chinese Century" (2021) and "Beating Inflation" (2022). With a teaching career spanning prestigious institutions like Harvard, Stanford, and MIT from 1979 to 1995, Simon has received multiple honorary doctorates and professorships. He's also celebrated in the Thinkers50 Hall of Fame and has significantly impacted the business and academic world, including founding a business school in China and initiating Germany's first SPAC and search fund.
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Gerrie
Smits

Author | Facilitator | Speaker

Gerrie has 25 years of experience in industries that got disrupted by the internet, which makes him a hands-on expert in dealing with the impact of 'digital'. Through his talks and workshops he's inspired and helped a variety of clients, ranging from FMCG corporates to AI start-ups, from government agencies to the World Chambers Congress.

In times of hyper-fast tech developments, digital transformation and permachange, there is one solid, constant element: the customers. Also known as: people. And it’s the companies that truly understand their customers that will outlive any tech hype or (terrible word alert) disruption. The key thing to being successful in these challenging times is putting the customer central. But customer centricity is not defining a socio-demographic target audience but truly understanding the needs of the people you work for.
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Question & Answers

We're excited to share the Q&A session from Price Points Live 2024 where our panel of experts responded to questions directly from the audience. Gain deeper insights and clarity on a wide array of eCommerce topics that are relevant and important to you. Whether you're curious about dynamic pricing, marketing strategies, or the future of online retail, this Q&A offers valuable answers and perspectives.

You shared that Omnia has been doing dynamic pricing implementions for over 12 years. How has dynamic pricing changed over those years?

"In the early years, there was only a need in the most mature categories; now, dynamic pricing is necessary in almost all categories. We also served only retailers in the past; ....

Read More You shared that Omnia has been doing dynamic pricing implementions for over 12 years. How has dynamic pricing changed over those years?

And how about the international dimension, do you see major difference between countries?

Yes there are definitely differences between countries. For example, within Europe, very broadly speaking, there is a divide between Northern and Southern Europe where the North....

Read More And how about the international dimension, do you see major difference between countries?

Natalie talked about the many touchpoints in the purchase journey. How do your customers approach pricing in that omnichannel world that includes physical stores?

"You first need to decide on whether our not to have uniform prices across online and offline. Our software can facilitate both, of course, but I do believe consumers expect uni....

Read More Natalie talked about the many touchpoints in the purchase journey. How do your customers approach pricing in that omnichannel world that includes physical stores?

Cor talked about pricing of sellers on the Bol marketplace. Do your customers also struggle with pricing on marketplaces, next to the pricing in their own stores?

"Yes, with the marketplaces becoming more important, this is an emerging use case in our customer base. The interesting case here is that, typically, channel management software....

Read More Cor talked about pricing of sellers on the Bol marketplace. Do your customers also struggle with pricing on marketplaces, next to the pricing in their own stores?

What is, for you, the most important change that you saw in the past five years?

The most significant change over the past five years has been the rapid digital transformation catalysed by the pandemic. The necessity to adapt quickly to online channels and i....

Read More What is, for you, the most important change that you saw in the past five years?

You mentioned retail Darwinism. What about those back in the days of the pandemic thought, all this online is never going to happen. Will they be able in the future to run fast enough and make it till the end or will they really not be there anymore in your retail Darwinism world?

In the world of retail Darwinism, standing still is the most dangerous choice. Take Body Shop, for instance, a pioneer in ethical beauty. While they were ahead of their time wit....

Read More You mentioned retail Darwinism. What about those back in the days of the pandemic thought, all this online is never going to happen. Will they be able in the future to run fast enough and make it till the end or will they really not be there anymore in your retail Darwinism world?

How can you motivate the teams to start working on all the new technologies and not only start working, but not only be a trailblazer, but stay ahead of things?

Motivating teams to embrace new technologies and stay ahead of the curve involves more than just providing them with tools; it requires a cultural shift and rethinking how we me....

Read More How can you motivate the teams to start working on all the new technologies and not only start working, but not only be a trailblazer, but stay ahead of things?

How does the trend towards individualized shopping preferences affect retailers, especially considering that data from one platform may not accurately reflect shopping behavior on another?

In the era of individualised shopping preferences, retailers face the challenge of catering to diverse consumer needs across different contexts. Data plays a crucial role in inf....

Read More How does the trend towards individualized shopping preferences affect retailers, especially considering that data from one platform may not accurately reflect shopping behavior on another?

Is that something that you see, that we can’t decide too fast on putting people in boxes because of their age, gender, or nationality? Do you see a big difference in different sides of the world? US versus Europe, for example?

As customers, our preferences have become increasingly individualised, posing a challenge for retailers who can no longer rely on age, gender, or nationality to categorise consu....

Read More Is that something that you see, that we can’t decide too fast on putting people in boxes because of their age, gender, or nationality? Do you see a big difference in different sides of the world? US versus Europe, for example?

How can you build a brand and the brand online when your brand first started back in the days that online was part of the game. How can you make sure that your branding is consistent or should it not?

Building a brand online offers unique opportunities for creativity and agility. Unlike traditional methods, digital platforms allow for more dynamic and tailored communication s....

Read More How can you build a brand and the brand online when your brand first started back in the days that online was part of the game. How can you make sure that your branding is consistent or should it not?

Would you then say if you are a brand which is as native as digital brands, you have to rethink how people can make memories in the real life setting as well?

For native digital brands, the challenge lies in creating memorable real-life experiences for customers, even if the product itself is primarily consumed online. Consider the ex....

Read More Would you then say if you are a brand which is as native as digital brands, you have to rethink how people can make memories in the real life setting as well?

Would you recommend the brands to watch the bad reviews that might get from people having a bad experience, bad memory and try to use those in a positive way? Or just pretend as if the bad reviews were not there?

It's crucial for brands to pay attention to negative reviews and feedback from customers who have had a bad experience. However, how brands choose to address these reviews depen....

Read More Would you recommend the brands to watch the bad reviews that might get from people having a bad experience, bad memory and try to use those in a positive way? Or just pretend as if the bad reviews were not there?

How can we imagine the impact that perceived value has when you go overseas? How can you tackle that in an ideal world, even upfront before you go there?

The impact of perceived value when expanding overseas hinges on brand relevance and cultural sensitivity. Assessing factors like market saturation, competitive landscape, pricin....

Read More How can we imagine the impact that perceived value has when you go overseas? How can you tackle that in an ideal world, even upfront before you go there?

Are you able to really educate the sellers by the measurements that you are taking at Bol. and how do they perceive them, the measurements you take, and how can you yourself weigh them, put them on the scale?

Educating sellers about the importance of competitive pricing is crucial for long-term success. While removing products with pricing discrepancies may provide a temporary fix, t....

Read More Are you able to really educate the sellers by the measurements that you are taking at Bol. and how do they perceive them, the measurements you take, and how can you yourself weigh them, put them on the scale?

What do you do with partners that consistently don't follow your advice, continue in bad pricing practices?

For partners who persistently disregard our pricing guidance, we have established measures to enforce compliance. Through our platform's regulations, partners accrue points and ....

Read More What do you do with partners that consistently don't follow your advice, continue in bad pricing practices?

You mentioned that China has a lot of hidden champions. Isn’t there a lot of price-related pressure from Chinese companies? How do you reconcile this?

Indeed, within China's hidden champions, there are those whose competitive edge lies in offering low prices. Take companies like Aldi and Fielmann as examples, whose strategies ....

Read More You mentioned that China has a lot of hidden champions. Isn’t there a lot of price-related pressure from Chinese companies? How do you reconcile this?

If you were the CEO of Coca-Cola at that moment, would you do the same action as they did - sacrifice the profit and just want to grow the market penetration? But still, it's a really long time?

Indeed, Coca-Cola's history offers a fascinating lesson in unintentional strategy. Initially, selling Coca-Cola in bottles was dismissed as a crazy idea by the company's preside....

Read More If you were the CEO of Coca-Cola at that moment, would you do the same action as they did - sacrifice the profit and just want to grow the market penetration? But still, it's a really long time?

Would you suggest the same for SMEs to think in the same way about pricing?

The advice on pricing strategies applies universally, irrespective of a company's size. Take Vilt, for example, which successfully implemented an anti-discount incentive program....

Read More Would you suggest the same for SMEs to think in the same way about pricing?